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Privacy Policy

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Who we are

POTLUCK BV , with VAT number 0782.603.720, RPR Tongeren, and with registered office at Kapelstraat 24, 3740 Bilzen, Belgium (hereinafter "Potluck") strives to treat your personal data with the utmost care, to continue to take the necessary measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification and, in general, to comply with the legal provisions relating to the protection of personal data.

Potluck processes your data on the www.pot-luck.be, www.potluck4Christ.be and www.Creanna.be sites according to this privacy statement. www.pot-luck.be, www.potluck4Christ.be en www.Creanna.be volgens deze privacy verklaring.

Potluck processes your data with respect for propriety, fairness, lawfulness, storage limitation, proportionality, finality of processing, integrity and confidentiality.

Potluck wishes to inform you through this privacy policy about:

  • Which and how personal data are collected;
  • what your data will be used for;
  • How they are protected;
  • With whom they are shared; and
  • How long they are kept.


It will also explain how to exercise your rights with respect to the information collected.

This transparency ensures that you can make informed decisions when transferring your personal information. By using these websites or otherwise submitting your contact information to Potluck, you unconditionally and irrevocably agree to the terms of this privacy policy.

Potluck may change this privacy policy at any time. Potluck will also publish the latest version of the privacy policy on its websites. It is therefore recommended that you review it periodically. In case of significant changes that require your consent under applicable law, Potluck will clearly notify you and await your consent.

The current version of the privacy policy was last updated on Dec. 1, 2022.

What personal data does Potluck collect?

Potluck limits the collection of personal data to what is necessary to fulfill the purposes listed below.  

Potluck processes the following personal data:

  • Name;
  • Telephone number
  • Address; and
  • Email address.

Please remember to inform Potluck of any change to your personal data if this information is relevant to Potluck.

If you do not wish to transfer certain information, Potluck may not be able to provide the requested service (properly).


The data collected by analytical cookies on Potluck's websites is used to analyze web traffic and improve your user experience related to Potluck's websites.

When you place an order on our websites, your name, email address and website are stored in a cookie. We do this to deliver your order and to contact you in connection with your order.

If you have an account and you log into these websites, we store a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted as soon as you close your browser.

Once you login, we will store some cookies related to your login information and screen display options. Login cookies are valid for 2 days and cookies for screen display options are valid for 1 year. If you select "Remember me", your login will be saved for 2 weeks. Once you log out of your account, the login cookies are deleted.

What does Potluck use your personal data for?

Potluck uses your personal information primarily to deliver requested orders and for proper customer management. This allows Potluck to communicate with you appropriately, deliver packages and prepare invoices. So, in general, this is in order to execute the agreement between you and Potluck.

Your personal data is also used to optimize services (legitimate interest of Potluck).

Your e-mail address may be used to inform you about new products. Thus, from time to time you may be informed of a special offer, an interesting article and this via a newsletter or other means of communication. You can contact Potluck at any time via the "unsubscribe" button in the newsletter or via the contact details below if you no longer wish to receive such information.

In addition, Potluck uses your data to comply with applicable legal provisions and to safeguard its rights (e.g.; in case of a dispute, we will use your personal data to send you the necessary correspondence). Finally, your personal data will be shared with the competent authorities should they request it. Potluck will notify you in advance if permitted.

Should Potluck process your data on the basis of another legal basis or for another purpose, it will provide you with all relevant information in advance and seek your consent to do so if necessary.

Potluck does not use computer-based programs to make decisions regarding your personal data and profiling.

What protective measures has Potluck implemented?

Potluck has taken both administrative (such as the use of passwords), organizational (e.g. appropriate method of storage, regular backup) and technical measures (e.g. anti-virus programs) to protect your personal data. However, the security of data transmission over the Internet and the electronic storage of data, cannot be guaranteed 100%.

Potluck also strives to take appropriate measures in the future, always taking into account the specific nature of its activities. 

Potluck's websites may contain links, plug-ins to external websites. If you submit personal data to these websites, the privacy rules of these websites apply and such parties act as data controllers.

With whom does Potluck share your personal data?

Potluck does not share your information with third parties other than the authorities described above.

How long does Potluck keep your personal data?

For users who register on our websites (if applicable), we store personal information in their user profile. All users can view, change or delete their personal information at any time (only username cannot be changed). Administrators of the websites can also view and change this information.

Potluck will not retain your personal data longer than necessary.

If you (also) consented to receive promotions through a newsletter or other means of communication, your e-mail address will be retained until you unsubscribe.

Furthermore, Potluck keeps the necessary personal data to comply with legal provisions such as tax provisions on data retention. Potluck will therefore keep the relevant data for up to 7 years after the conclusion of an assignment. Potluck also keeps the necessary data for safeguarding its rights in case of disputes.

What rights do you have?

You have several rights:

  • Right of access and right to obtain a copy

You have the option at any time to request personal data and other information for review. Potluck will then send you a copy within a reasonable time and free of charge.

  • Right to rectification, deletion, restriction and withdrawal

Furthermore, you may also request an amendment or deletion of your personal data or restrict or withdraw your consent with respect to (a particular) use or processing (if applicable).

  • Right to object

You can file an objection in certain cases when you have sound and legitimate reasons for doing so.

  • Right to transferability of data

You have the right to obtain the personal data in a structured, common and machine-readable form and to transfer the data to another processor.

All within the framework and limits of applicable law.

Applicable law and court

Belgian law applies to this privacy policy. All disputes will preferably be settled amicably. Should this prove impossible, all disputes arising from this privacy policy will fall within the exclusive jurisdiction of the court of the district where Potluck has its registered address.

Contact Point

If you have any questions, wish to submit a request or an objection regarding the use and processing of your personal data, please contact Potluck at tb.potluck@gmail.com. You can also always notify Potluck by regular mail at its business address: Kapelstraat 24 , 3740 Bilzen (Belgium). Potluck will reply to you as soon as possible and in any case within 10 working days.

In addition, complaints can always be addressed to the Belgian Data Protection Authority, Printing Press Street 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, contact@apd-gba.be.

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De gegevens verzameld door de analytische cookies op Potluck’s websites worden gebruikt om het webverkeer te analyseren en om uw gebruikservaring met betrekking tot Potluck’s websites te verbeteren. Wanneer je een bestelling plaatst op onze websites, worden je naam, je e-mailadres en website in een cookie opgeslagen. Dit doen we om je bestelling te kunnen leveren en om je te kunnen contacteren in kader van je bestelling. Indien je een account hebt en je logt in op deze websites, slaan we een tijdelijk cookie op om te bepalen of jouw browser cookies accepteert. Deze cookie bevat geen persoonsgegevens en wordt verwijderd zodra je je browser sluit. Zodra je inlogt, zullen we enkele cookies bewaren in verband met jouw login informatie en schermweergave opties. Login cookies zijn 2 dagen geldig en cookies voor schermweergave opties 1 jaar. Als je “Herinner mij” selecteert, wordt je login 2 weken bewaard. Zodra je uitlogt van jouw account, worden de login cookies verwijderd.

What does Potluck use your personal data for?

Potluck gebruikt uw persoonsgegevens voornamelijk om de gevraagde bestellingen te kunnen leveren en voor degelijk klantenbeheer. Zo kan Potluck gepast met u communiceren, pakketten leveren en facturen opstellen. Dit dus in het algemeen om de overeenkomst tussen u en Potluck te kunnen uitvoeren. Uw persoonsgegevens worden ook gebruikt om de diensten te kunnen optimaliseren (gerechtvaardigd belang van Potluck). Uw e-mailadres kan gebruikt worden om u te informeren over nieuwe producten. Zo kan u van tijd tot tijd op de hoogte gebracht worden van een bijzondere aanbieding, een interessant artikel en dit via een nieuwsbrief of ander communicatiemiddel. U kunt Potluck op ieder moment contacteren via de “uitschrijven” knop in de nieuwsbrief dan wel via de onderstaande contactgegevens indien u dergelijke inlichtingen niet langer wenst te ontvangen. Daarnaast gebruikt Potluck uw gegevens om te voldoen aan de wettelijke bepalingen die van toepassing zijn en om zijn rechten te vrijwaren (bv; in geval van een geschil zullen we uw persoonsgegevens gebruiken om u de nodige correspondentie te sturen). Ten slotte worden uw persoonsgegevens gedeeld met de bevoegde autoriteiten indien zij daarom zouden verzoeken. Potluck zal u hiervan voorafgaandelijk op de hoogte brengen indien dit is toegestaan. Wanneer Potluck uw gegevens op basis van een andere rechtsgrond, dan wel voor een ander doel zou verwerken, zal zij u hieromtrent voorafgaandelijke alle relevante informatie overmaken en uw toestemming hiertoe vragen indien nodig. Potluck doet geen beroep op computergestuurde programma’s om beslissingen met betrekking tot uw persoonsgegevens en profiling te nemen.

What protective measures has Potluck implemented?

Potluck heeft zowel administratieve (zoals het gebruik van paswoorden), organisatorische (bv. gepaste methode van opslag, regelmatige back-up) als technische maatregelen (bv. antivirusprogramma’s) genomen om uw persoonsgegevens te beschermen. De beveiliging van data transmissie over het internet en de elektronische opslag van data, kan evenwel onmogelijk voor 100% gegarandeerd worden. Potluck streeft ernaar ook in de toekomst de gepaste maatregelen te nemen, hierbij steeds rekening houdende met de specifieke aard van zijn activiteiten. Potluck’s websites kunnen links, plug-ins naar externe websites bevatten. Indien u persoonsgegevens aan deze websites overmaakt, zijn de privacy regels van deze websites van toepassing en treden dergelijke partijen op als verwerkingsverantwoordelijke.

With whom does Potluck share your personal data?

Potluck does not share your information with third parties other than the authorities described above.

How long does Potluck keep your personal data?

Voor gebruikers die zich registreren op onze websites (indien van toepassing), bewaren we persoonlijke informatie in hun gebruikersprofiel. Alle gebruikers kunnen hun persoonlijke informatie bekijken, wijzigen of verwijderen op ieder moment (enkel de gebruikersnaam kan niet gewijzigd worden). Beheerders van de websites kunnen deze informatie ook bekijken en wijzigen. Potluck zal uw persoonsgegevens niet langer bewaren dan noodzakelijk is. Indien u (ook) instemde met het ontvangen van promoties via een nieuwsbrief of ander communicatiemiddel, wordt uw e-mailadres bewaard tot op het moment dat u zich uitschrijft. Verder bewaart Potluck de nodige persoonsgegevens om te voldoen aan de wettelijke bepalingen zoals de fiscale bepalingen over de bewaring van gegevens. Potluck zal daarom de desbetreffende gegevens tot 7 jaar na het afsluiten van een opdracht bewaren. Potluck houdt de nodige gegevens ook bij voor het vrijwaren van zijn rechten in geval van geschillen.
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